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Getting help: support tickets
Find an answer in the help articles, or raise a ticket and follow the conversation with the team.
Support in the menu has your tickets and the help articles. The team usually replies within one business day.
Find the answer yourself#
Search the help articles on the Support page. When you raise a ticket, articles that might answer it appear as you type the subject.
Raise a ticket#
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Press New ticket.
A new ticket: subject, category and what happened. -
Write a short subject, and choose a category: it sends your ticket to the right people.
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In Description, say what happened, what you expected, and what you've already tried. Dates, amounts and error messages get you a useful reply first time.
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Press Submit ticket.
Following it#
- You get an email and a notification when the team replies. Reply on the ticket's page.
- We're waiting on you means the team needs something from you before they can carry on.
- Once your ticket is resolved, you can rate how we did and tell us what we could improve.
- Resolved tickets stay on the Support page for your records.