Refunds
When a payment can be refunded, how to ask, and how long it takes.
Your overall score is always free, and the free plan and samples let you try BrainTally before paying. What you pay for is delivered the moment you open it, so please use those to decide. If something isn't right, here's how refunds work. The refund policy is the full version.
When we refund#
We refund a payment in full if all of these are true. We look at every request individually.
- You ask within 3 days of the payment.
- It's a first payment: a Score Report or retake you bought, or the first payment of a new membership or add-on.
- You haven't opened what you paid for: no full results or certificate opened, no retake taken, and no more than 20 questions, words or game rounds.
- You haven't had a refund from us before.
Renewals aren't refunded; cancel before the renewal date to stop the next one. If a renewal went through that you meant to cancel, ask within 48 hours and, if you haven't used anything since, we'll refund it.
How to ask#
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Open Billing and find the payment at the bottom.
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Choose Request refund and tell us briefly what happened. A sentence is enough.
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We usually reply within one or two working days, by email and on your billing page.
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An approved refund reaches your card within 5 to 10 working days.