Feedback and reporting problems
Suggest an idea, report something broken, or flag a wrong answer, and follow what happens to it.
We read every piece of feedback, and you can see what happens to each one under Feedback in the Support menu.
Send feedback#
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Open Feedback and press Send feedback.
New feedback: choose what it's about, then tell us. -
Choose what it's about: a feature request, an improvement, something's broken, questions and content, billing and plans, or something else.
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Give it a title and describe it. For something broken, say what happened, what you expected, and how to make it happen again. We add your browser, device and plan for you.
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Add up to 5 screenshots or a screen recording if it helps, then send.
Report a wrong question or a broken game#
Spotted a mistake? Report it from the place you saw it; that tells us exactly which one.
- A question (in a test, practice, general knowledge or vocabulary): press Report beside it and choose what's wrong, such as the question or the answer is wrong, the wording is confusing, or you've seen it before.
- A game: press Report a problem with this game at the bottom: it marked a right answer wrong, something won't load, or something else.
Reports appear under Feedback with everything else you've sent.
What happens next#
Each item shows where it's got to, and you get a notification and an email when it changes:
| Status | What it means |
|---|---|
| Received | It's arrived. |
| Under review / Investigating | We're looking into it. |
| Planned / In progress | We're going to do it, or doing it now. |
| Waiting for your reply | We need something from you. Reply on the item's page. |
| Resolved | It's fixed or done. |
| Not planned | We've decided not to do it. |
If someone else asked for the same thing, yours may be joined with theirs, so it's tracked once.