Question 1

Do I need to sign up to try BrainTally?

Accepted Answer

No. You can try 5 free sample questions from any category with no sign-up and nothing saved. Taking the full free test also doesn't require an account up front.

Question 2

Is my score free?

Accepted Answer

Your overall score is always free. Unlocking the full per-category breakdown and a downloadable certificate requires a membership.

Question 3

How long does the test take?

Accepted Answer

The standard test is designed to be short — most people finish in around 15 minutes.

Question 4

How does the trial work?

Accepted Answer

Memberships start with a $2.99 trial for 7 days, giving you full access to your category breakdown, certificate, and other member features. Unless you cancel, the trial converts to a $19.99/month membership.

Question 5

How do I cancel?

Accepted Answer

Cancel any time from your account page — no need to contact us. Cancel at least 24 hours before your trial ends or your next renewal date to avoid that charge; you keep access through the end of the period you've already paid for.

Question 6

Can I get a refund?

Accepted Answer

The trial fee unlocks your results for the trial period; if you cancel before it ends, you won't be charged the recurring monthly fee. Once a monthly charge goes through, it's generally non-refundable for that period — see our Refund policy for the full details.

Question 7

Can I turn on two-factor authentication?

Accepted Answer

Yes — two-factor authentication is available from your account settings.

Question 8

Can I sign in with Google?

Accepted Answer

Yes. Signing in with Microsoft, GitHub, and LinkedIn is built and rolling out.

Question 9

Can I see and manage my active sign-in sessions?

Accepted Answer

Yes — you can review your active sessions (device/browser, approximate location, last-active time) and revoke any of them from your account settings.

Question 10

Can I retake the test?

Accepted Answer

Yes — a retake pack is available as a one-time add-on from your account dashboard once you have a test on file.

Question 11

Can I get a more detailed report?

Accepted Answer

A detailed report is available as a one-time add-on alongside the retake pack, from your account dashboard.

Question 12

Does BrainTally support teams or organizations?

Accepted Answer

Yes — organization accounts let a team or business invite members, group them into teams, and see engagement reporting. See our teams page for details.

Question 13

How do I get help with my account or billing?

Accepted Answer

Signed-in members should use the support center in their account for the fastest response. If you haven't signed up yet, use the contact form.

Frequently asked questions

Getting started

Billing & trial

Account security

Retakes & reporting

Organizations & support

Still not answered?